"Let's do it!" is what our company founder Dr. Friedrich Jungheinrich liked to say. And this has been the ethos of our corporate culture ever since, particularly when it comes to service: Only if you tackle things head on will you assume responsibility – both for your work and for your customers.
Dr. Friedrich Jungheinrich built our company on true partnership and loyalty – values that have remained a fundamental part of our corporate culture to this very day. Regardless of whether you are a customer, supplier or employee, Jungheinrich's primary aim is to establish long-term, sustainable, and trusting relationships. This is facilitated by a comprehensive range of service products and solutions, which you can hand-pick to satisfy your own individual requirements.
To avoid downtime, we guarantee a spare parts availability of 98 per cent, quick communication channels and rapid response times. Our service network comprises over 4700 qualified service engineers, allowing us to provide you with on-site assistance in the shortest possible time.
For all our products and system services, we offer support and advice on analysing and optimising your core logistical requirements in areas such as fleet management, storage systems and material flows. We also assign great importance to the working environment and activities of your employees. Therefore, we have created comprehensive training courses that incorporate all our experience and expertise. These cover everything from driver and order picking training to correct battery management and safety courses.
Regardless of whether you are a small business owner or a large-scale manufacturer, Jungheinrich guarantees to provide you with the exact service product that you need to ensure continuous success. All our customers around the world can count on our exacting quality.
We make forklift repair easy! We're putting an end to costly downtime and with any service issue, we will ensure your industrial trucks resume full functionality fast, whether they are ours or from another manufacturer. Our comprehensive, global Jungheinrich Service network means a call is all it takes and one of over 5,400 worldwide expert Jungheinrich customer service engineers will be on the way to you, to delivering first class forklift service.
Whilst reacting quickly to necessary repairs, we also do everything we can to make sure your trucks remain productive at all times. We perform regular maintenance to boost the service life, availability and safety of your trucks and ensure that major damage simply cannot happen. And it doesn’t end there: We complete all required safety inspections on your trucks and provide qualification for your drivers through various training courses. We also support you in protecting your investments, e.g. with our qualified racking inspectors. In this way, we protect you from risks that could arise from damaged warehouse equipment.
You can make use of our wide range of Jungheinrich Services according to your needs. Or, simply take out a customised full service contract with us, tailored to your needs, so you can maintain a clear overview of the cost of your trucks and keep a firm control of your expenditure.
Jungheinrich spare parts.
365 days a year, our employees do everything they can to supply you quickly and reliably with original Jungheinrich spare parts, all over the world. Our spare parts centre in Kaltenkirchen near Hamburg is the beating heart of our global logistics network. Optimal processes and a global distribution network mean that new forklift parts can reach any site within the shortest possible time. Over 100,000 original forklift parts, usually available for well over 10 years, are waiting here to be put into use at your location. Jungheinrich Parts Online allows you to comfortably order any spare part you wish, easily, round the clock and wherever you are. Just one click and the spare part you need is on its way to you.
Within Europe, we also offer overnight delivery. The Jungheinrich spare parts are taken directly to our service engineers on-site during the night, so they are already with you the following morning. You'll find that our logistics concept pays off: With 98.5 percent availability of spare parts, we offer you maximum availability for your trucks and minimal response times.
When you opt for original Jungheinrich spare parts, you not only benefit from perfect logistics, but also top quality and safety. Because only a certified original spare part with manufacturer expertise provides you with maximum reliability and guarantees that your trucks or logistics system retain their value.
Service and Support for automated systems and warehouse equipment.
No matter where, no matter when – our Jungheinrich Service and Support for automated systems and warehouse equipment is there for you across the globe and around the clock. We do our utmost so that your system operates at a consistently high level.
We offer you our individual Jungheinrich Service and Support packages as required, to guarantee you maximum cost control and transparency. With various service packages such as flex services, interval services, premium services and material management, as well as individual support levels, we ensure smooth operation and an increased service life for your systems.
We are actively involved in the event of a fault and get your automated systems and warehouse equipment running again promptly. We can do this because our specialists in all areas get to work for you as a team:
Either our software experts from central support will resolve the problem via remote access, or one of our specially trained customer service engineers will be with you on site in no time, thanks to our comprehensive service network.
Our central support service also offers you assistance with WMS and control systems, automated guided vehicles and radio-data and IT systems. We will always assure your system availability whenever you want, 365 days a year, 24 hours a day.
Jungheinrich Service offers you a diverse range of services from a single source. Find out about all our services at a glance here.