Jungheinrich combines the expertise of the manufacturer with the experience and expertise of the total solution provider. From planning and implementation through to service and support by our customer service staff: we do it!
In case of a fault limiting your system‘s performance, we'll come to the rescue. We provide reliable support, thus ensuring a high system availability. Our software experts from the central support team have many years of experience and can generally provide immediate solutions to your problems remotely. If they are unable to do so, one of our qualified service engineers is on your premises within the shortest time possible. Thanks to our close-knit global service network and our consistently high-quality standards, you can rest assured that downtimes of your logistics system are reduced to an absolute minimum.
Close cooperation between the central support hotline for software and control technology and our on-site service engineers guarantees high system availability and the smooth operation of your logistics system. You focus on your business, while we take care of your plant.
Anytime, anywhere and in the shortest time possible – we make sure that all of your equipment is in good shape, so that your logistics system keeps running smoothly at all times.
Our service portfolio includes:
Reduce the risk of downtime with regular inspections of plant equipment, parts, and components of your logistics system. Our engineers use testing instruments to check the functioning of your equipment and components, especially those related to safety.
As part of the inspection, our employees immediately perform simple tasks including lubricating or tightening bolts. If appropriate, they also generate a list of preventive repairs.
Regular maintenance extends life while increasing the availability and safety of your logistics system. Worn or defective parts and components are promptly detected and replaced, thereby avoiding costly downtime and maintaining your system’s performance level.
We work with you to develop a maintenance schedule that impacts your daily operation as little as possible. We can also perform maintenance outside your hours of operation, including at night.
Our Jungheinrich service engineers regularly perform statutory safety checks to ensure that you comply with all legal requirements. They then provide you with documented inspection results and examine them with you in detail.
Within the scope of our repair works, professionally trained service engineers from Jungheinrich will replace defective components that limit the operational performance of your logistics system. The use of state-of-the-art diagnostic tools enables us to localize the defect quickly. Our service engineers are familiar with your logistics system and will be on site quickly to carry out any necessary repair works and reduce the downtime of your logistics system to an absolute minimum.
We make sure that you have the right spare parts on stock to minimize the chance of a long downtime. These parts can be regularly maintained to ensure they are fully functional when needed. Jungheinrich also offers the service to repair and overhaul high-value parts. Common parts are stored in our spare parts warehouses and can be shipped to all over Australia within 24 hours.
Jungheinrich offers various kinds of training that includes; operator training, how to handle the logistics system and maintenance training for your own maintenance teams. Quality in operation and maintenance prevents costly repair and ensures a long lifespan for your logistics system.
Leave the maintenance and repair of your logistics system and other trades to us. With a Jungheinrich on-site team, the customer is always on the safe side 24/7.
All these services are available as Flex, Interval or Premium Services.
Our support personnel are your first point of contact in the event of a fault or when you have general questions about your logistics system. All support staff have many years of experience and can generally provide immediate solutions to most of your problems remotely. If they are unable to do so, our support personnel immediately contact a local service engineer. At Jungheinrich, service and support go hand in hand. We usually respond to important support requests within minutes and always within an hour. This helps us minimize your risk of downtime and guarantees top performance for your system.
We provide support in the following areas:
WMS and control technology
We support not only your WMS but also the control technology for your automatic warehouse system and your automatic material handling equipment. Not only are our employees fully acquainted with our own products, but they are also familiar with the interfaces between the systems. We provide support specialists that are familiar with all necessary specifics of your logistics system, who will help you via email, telephone, and remote diagnosis (VPN). You will also receive regular release updates for your WMS to keep your software up to date.
Automated Guided Vehicles
Our Automated Guided Vehicles AGV are based on our tried-and-tested serial trucks, which we automate on a modular basis according to your requirements. In the event of a fault, you are supported by one of our software specialists, enabling you to reduce non-productive time to a minimum.
Radio transmission and IT
Our support guarantees maximum availability and optimal performance of your radio transmission products. such as scanner, printer or terminals. You can either send them to us or our service engineer can come to you.
Every day and around the world, more than 6,300 After Sales staff, including more than 4,500 service engineers, ensure that your logistics operations keep running smoothly. To do so, we rely on our expertise as a manufacturer as well as on diagnostic tools and spare parts availability.